Terms of Use

1. Acceptance of Terms

Welcome to Ask My HR™ ("Service"), operated by Equal Voice Lab Limited ("Company," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our website, AI chatbot, document generator, and related services.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1.1 Eligibility

• You must be at least 18 years old to use our Service
• You must have the legal capacity to enter into binding agreements
• Your use of the Service must comply with all applicable laws and regulations

1.2 Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting updates on our website. Continued use of the Service after changes constitutes acceptance of the new Terms.

2. Service Description

2.1 What We Provide

Ask My HR™ offers:

• AI Employment Rights Chatbot: General information about UK employment law and workplace rights
• Document Generator: AI-generated template documents for employment-related situations
• Educational Resources: Articles and guides about employment rights
• Multilingual Support: Service available in multiple languages

2.2 What We Don't Provide

• Legal advice or representation
• Medical or health advice
• Financial advice or investment guidance
• Personalized professional consultation
• Guaranteed outcomes or results

2.3 Service Availability

We aim to provide continuous service availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

3. User Responsibilities and Acceptable Use

3.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may use the Service to:

• Seek general information about UK employment rights
• Generate template documents for legitimate purposes
• Access educational resources about workplace law
• Ask questions related to employment and workplace issues

3.2 Prohibited Uses

You agree NOT to use our Service to:

• Seek advice for illegal activities or purposes
• Harass, abuse, or harm others
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems
• Upload malicious code, viruses, or harmful content
• Spam or abuse our free service limits
• Use automated tools to access the Service excessively
• Reverse engineer or attempt to extract our AI models
• Share content that violates others' privacy or rights

3.3 Usage Limits

We implement usage limits to ensure fair access for all users:

• Free Users: 5 chatbot questions per day, 1 document generation trial
• Pro Users: 10 chatbot questions per day, 5 document generations per month

Attempting to circumvent these limits may result in service suspension.

4. Disclaimers and Limitations

4.1 No Legal Advice

4.2 AI-Generated Content Disclaimer

Our AI assistant and document generator create content based on machine learning models. This content:

• May contain errors or inaccuracies
• Should be reviewed by qualified professionals before use
• Is not guaranteed to be legally correct or complete
• May not reflect the most current legal developments
• Should not be used in official legal proceedings without professional review

4.3 Service Availability

We provide the Service "as is" and "as available." We do not guarantee:

• Continuous, uninterrupted service availability
• Error-free operation
• Compatibility with all devices or browsers
• Specific response times or performance levels

4.4 Third-Party Services

Our Service may integrate with third-party services (AI providers, analytics, etc.). We are not responsible for the availability, content, or policies of these third-party services.

5. Limitation of Liability

5.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

5.2 Limitation of Damages

IN NO EVENT SHALL EQUAL VOICE LAB LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Legal costs or professional fees
• Damages resulting from reliance on AI-generated content

5.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim (or £50 if you have not paid us anything).

5.4 UK Law Application

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be limited under UK law.

6. Privacy and Data Protection

6.1 Anonymous Service

Our Service is designed to be anonymous. We do not require registration or collect personal identifying information for basic usage.

6.2 Data Processing

Your use of our Service is governed by our Privacy Policy, which explains:

• What information we collect (very limited)
• How we process your conversations (temporarily)
• Your rights under GDPR and UK data protection law
• How we protect your privacy

6.3 Consent Requirements

Before using our chatbot or document generator, you must provide explicit consent acknowledging that:

• The service provides general information only
• AI responses are not professional advice
• Your conversations may be processed by AI systems

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Ask My HR™ service, including but not limited to the website design, AI models, dialogue flows, content, logos, and trademarks, are owned by Equal Voice Lab Limited or our licensors and are protected by intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes in accordance with these Terms.

7.3 AI-Generated Content

Content generated by our AI systems for you (chatbot responses, documents) may be used by you for your intended purposes, but:

• We do not claim ownership of your generated content
• You are responsible for reviewing and validating any generated content
• You may not redistribute or commercialize our AI technology

7.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our Service may be used by us without compensation or acknowledgment.

8. Subscription and Payment Terms

8.1 Free Service

Our basic service is provided free of charge with usage limitations. Free users receive:

• 5 chatbot questions per day
• 1 document generation trial
• Access to basic features

8.2 Pro Subscription (Coming Soon)

When launched, our Pro subscription will include:

• Monthly billing at £3 per month
• Enhanced usage limits (10 questions daily, 5 documents monthly)
• Priority support and features
• Cancel anytime policy

8.3 Payment Processing

Payments will be processed by third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method.

8.4 Refunds

Ask My HR™ provides AI-powered employment guidance and document generation. As this is a digital service, once the service has been accessed (such as chatbot use or document generation), you are not entitled to a refund under the Consumer Contracts Regulations 2013, unless the service is faulty. This policy does not affect your statutory rights under the Consumer Rights Act 2015.

9. Termination

9.1 Termination by You

You may stop using our Service at any time. For paid subscriptions, you may cancel through your account settings or by contacting support.

9.2 Termination by Us

We may terminate or suspend your access to our Service immediately if you:

• Violate these Terms of Use
• Use the Service for illegal purposes
• Abuse or attempt to circumvent usage limits
• Engage in harmful or disruptive behavior

9.3 Effect of Termination

Upon termination:

• Your access to the Service will be discontinued
• These Terms will remain in effect for applicable provisions
• You remain responsible for any outstanding payment obligations

10. Governing Law and Jurisdiction

10.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

10.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10.3 Alternative Dispute Resolution

Before pursuing formal legal action, we encourage users to contact us directly to resolve disputes amicably. We are committed to fair resolution of any concerns.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Equal Voice Lab Limited regarding your use of the Service.

11.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

11.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

11.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations under these Terms without restriction.

11.5 Force Majeure

We are not liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

12. Contact Information

12.1 Legal Questions

For questions about these Terms of Use:

Email: enquiry@askmyhr.co.uk
Subject Line: "Terms of Use Inquiry"

12.2 General Support

Email: enquiry@askmyhr.co.uk

12.3 Company Information

Company Name: Equal Voice Lab Limited
Service Name: Ask My HR™
ICO Registration: ZB959895
Website: www.askmyhr.co.uk / www.equalvoicelab.com
Technology Partner: Network Star Technology Limited

12.4 Response Time

We aim to respond to all inquiries within 48 hours during business days. For urgent matters, please clearly mark your communication as "URGENT."